3watches > FAQ

Frequently Asked Questions

Q: When does your watch factory established?

A: Our watch factory is established in 2006, with over 10 years professional experience on watches line, provides excellent customized watch with competitive advantages.

Q: What kind of watches do you offer?

A: Basically all kinds of quartz and mechanical watches, by using Japan or Swiss original movement.
Different kinds of material: alloy watches. 316l Stainless steel watches, silicone watches, wood watches/ mineral glass, sapphire glass, dome glass/ Genuine full grain leather strap, vegan leather, stainless steel link band, stainless steel mesh band, nato nylon strap.
Please note that we don’t provide digital or smart watches.

Q: What's your production capacity per month?

A: Our production capacity per month is 500,000pcs.

Q: Do your watches meet Europe & American standard? And what kinds of certificate would you have?

A: Yes, our watches do meet Europe & American standard. And we have CE, ROHS, SGS, ISO9001, you can check the copy of them on our website.

Q: Would you have your own design team to design watches per our request?

A: Sure, our professional design team will provide the best design drawing before sampling or order.
When you need an artwork, just let us know, free charge.

Q: What's your best price for this watch?

A: Quotation will depend on your quantity. Please kindly let us know your quantity when you inquired. Any question about the prices, please contact us for discussion.
Price is negotiable.

Q: What's your MOQ?

A: For stainless steel case, we require 500 pcs for each model, 100pcs per color.
For alloy case, we require 1000 pcs for each model, 200pcs per color.
Very sorry but quantity lower than 100pcs is unacceptable.

Q: How about the sample? Can I get it for free? And the sample delivery time?

A: * For samples, the cost would be 100usd/pcs for normal quartz watch;
200usd / 400usd per piece for mechanical watches and dive watches.
* And shipping cost depends on which area you are.
* But don’t worry, we would return this sample fee if we can reach an order.
* For the delivery time, about 30 days are needed for existing models and about 45 days for new models.

Q: What are your normal payment methods?

A: T/T, L/C, Paypal, Western Union and direct payment are all available.
* By T/T: Bank transfer to 3watches company bank account
* By Paypal: There will be 5% of total price as paypal fee
* By L/C(letter of credit): the order is more than USD100,000.00
* 30-50% advanced payment with the order, 50-70% balance after production complete

Q: What's the delivery time?

A: Normally, it’s 35 – 40 days after every details confirmed for mass production.
And goods will be delivered when balance is received.

Q: What's your packing?

A: We offer two packing options for our customers.
* Free packing, our normal packing is 1 opp bag for 1 watch.
* Customized your own watch box. But please notice it will take extra charge for it. Download Watch Boxes Catalogue.

Q: Can you ship to my country? How long will the shipment take?

A: Sure, we ship goods worldwide by DHL / TNT / UPS / EMS / FedEx / Aramex, etc. It would take about 3-7 days depend on different courier you choose. Default courier is DHL(door to door). The cost mostly depends on the final choice for the watches models, packing and shipping method, for sure we will recommending the most economic one for you.

Q: Can we have our own logo or design?

A: Sure, your own logo is welcomed and we can make it free for you.
You can be customized on dial, caseback, band, buckle or any other places.
Also your own design is welcomed, we can make samples or mass production according to your provided samples or designs.

Q: What about the warranty?

A: We have our QC department. All the goods would be 100% inspected before shipment. Any problems that you find after receiving the goods, please contact us immediately for solutions. We provide 1 year warranty for the customize watches and 2 years for the movement from the date of delivery. We can repair the defect part for free and stand half of the freight.