3watches > Warranty Policy
During the warranty period, if any problem, we will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully:
1. Warranty Period:
The warranty period for custom watches is 12 months (1 year) from the date of delivery.
2. Warranty Range:
All products are sold by 3watches Co., Ltd in warranty period, all of the defective products must be returned to the factory to be repaired or be replaced.
3. Warranty policies are as follows:
• The repairing time for warranty period products depends on the extent of products’ damage. The maintenance period is a goal not a promise and certain special products may not apply to this maintenance period.
• For the products which need to be replaced within the warranty period, 3watches Co., Ltd will replace them with products which have the same specifications, and the replacing products have same rights as the original products;
4. The warranty range doesn’t include the following：
• Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, or attempt to repair, lightning or other natural or manmade disasters.